In addition to doing support for 1Passwd, I still have a day job working for the "man" in the corporate world. They comprise two separate set of experiences and I often have to stop and reflect how different they are. Tonight, I got an e-mail from one of 1Passwd users who was new to the Mac world. He commented how friendly and helpful the Mac community is and what a difference there are between the two. As someone who made the switch in 2005, I can definitely relate to the feeling. The corporate world definitely represents the PC just like the new Apple ads reveal. (http://www.apple.com/getamac/)
The Mac community represents everything that is not corporate such as creativity, non-conformity, and striving to reach your best. It is great to be part of such a great community and I thank you all for making it so great. Finally, thanks to all the great 1Passwd customers who offer their heartfelt thoughts and ideas to us on a daily basis. You make a difference in people's life that a corporation could never do.
Providing customer support is not the easiest job and it can be tough sometimes, but when you get an e-mail like the one we received yesterday — it makes it all worth it:
In a world filled with mediocrity, your 1Passwd product stands “head & shoulders” above the software vendors. NOT because your updates ACTUALLY make substantial improvements, NOR that the updates continue to be FREE in a “NO FREE LUNCH” world.
Your customer service excels. Email messages are not overdone with unrelated promotions, but instead highly relevant. You follow-up. You actually care.
I have kissed a lot of frogs in this overcrowded world of software vendors, but you are a Prince.
Bill Gates doesn't know what he's missing!